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 Frequently Asked Questions

What are High Risk Merchants?

High Risk Merchants are specific types of businesses that have a higher than normal charge back ratio and risk of returns or customer sales disputes. Usually more that 1% of total monthly sales are considered high-risk by most processors.

Other types of high-risk merchants

There are a wide range of businesses that are considered high risk just by the type of industry they are in or as a group. The list is long. Examples of this are - Membership Websites that offer their customers recurring billing such as weekly, monthly, or yearly billing for access to information, services, products, ect.. Often the member/customer cancells a membership but is again billed or their account is charge because of poor book keeping or other reasons. This causes a chargeback in most cases to be initiated by a customer directly to their credit card provider. If the 1% charge back threshold is exceeded a pre-defined alert is triggered and the merchant account is red-flagged by the processor. Normally an internal investigation by the processing bank's security team is triggered and the merchant account becomes the focus of review by the bank. ** This is just one example of a high-risk merchant business type.

Merchants who run businesses that fall into the high risk category have fewer credit card processing options than the normal low risk brick and mortar merchant. Very few online ecommerce merchant account providers are willing to take the risk to support the high risk merchants, and if they do the charges applied are so high that it is at times not possible for the merchant to make an acceptable profit.

Our business is based on the ability for us to provide a reasonable, competetive rate to enable the high risk merchant to accept all forms of payment for their goods or services.

 

Which Merchants are considered High Risk?

High Risk Merchant Groups include, but are not limited to:

  • Adult Service Providers
  • Pharmaceutical Merchants
  • MO/TO Accounts
  • Collections Agencies
  • Telemarketers
  • Adult Oriented Businesses
  • Travel & Cruise Industries
  • High Ticket Sales
  • Furniture Stores
  • Internet Auctions
  • Club Memberships
  • MLM (Multi-Level Marketing)
  • Tobacco Sellers
  • Time Share
  • TMF (Terminated Merchant File / Match)
  • ...and many other types of businesses! If you don't see your business here, just ask!

Even within the high risk merchant category are divisions. Some are considered more high risk than others. A merchant account provider allowing Pharmaceutical Merchants in its network may not allow online casino or adult merchants due to their credit limit.

The banks consider an account a high risk merchant account based on the potential for excessive chargebacks, returns, possible legal violations for selling the type of services or products, financial liability that the bank or processor will incur for processing for the merchant, or bad publicity towards the bank for accepting certain types of businesses.

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